From 1 October 2011, the new civil mediation directory has replaced the National Mediation Helpline. The civil mediation directory will help individuals and businesses to find a civil and commercial mediation provider anywhere in England and Wales.

Access to the online directory will be via the Justice website, together with access points via the Directgov and Businesslink websites. You can find out more by visiting the civil mediation directory online:

http://www.civilmediation.justice.gov.uk/

The mediation directory is an online tool and lists a number of local and national civil and commercial mediation providers, all of whom are accredited by the Civil Mediation Council. Individuals can search the directory for a mediation provider that is local to them; and the cost of mediation is based on a fixed fee, depending on the value of the dispute. The directory will give individuals greater choice in finding a mediation provider that best meets their needs.