Marlin Communications

Chambers of the Year Award

Marlin Communications is a UK-based, single-source provider of business communications technology solutions that help mid-market law firms improve customer experiences and optimise how staff collaborate internally.

We design, deliver and support cloud telephony, contact centre and video-enabled workplaces that improve client service, reduce operational friction and give IT leaders a reliable, secure foundation for growth.

Our team works with firms across Bristol, Bath and the South West and beyond - as well as nationally - bringing deep sector insight and a pragmatic, consultative approach.

Founded in 1998, Marlin Communications is certified to ISO 27001, reflecting our commitment to data security and robust supplier governance.

Our Services

Cloud Telephony & Teams Phone

We plan and deliver migrations from legacy phone systems to cloud telephony solutions (e.g. Microsoft Teams Phone and Zoom Phone), including number porting, call flows, compliant call recording and survivability options - all engineered for the specific demands of modern legal practices.

Contact Centre & AI

From first-line switchboard to specialist teams, we implement modern, omnichannel contact centres (voice, chat, email and SMS) with intelligent routing, quality management and analytics. We partner with leading platforms - including Zoom, 8x8, GoTo and AudioCodes—to introduce AI assistants and knowledge tools that accelerate response times while protecting the human touch.

Video Collaboration & AV for the Digital Workplace

Design, build and support for meeting rooms, divisible spaces and hybrid hearing environments. We standardise room experiences, integrate booking and signage, and ensure every space “just works” for fee-earners, clients and remote counsel.

Connectivity & Mobile

Business-grade connectivity, SIP and business mobile solutions that keep voice and video resilient, secure and performant - backed by proactive monitoring and UK-based support.

Security & Compliance

We design and operate communications platforms with security built in. From Teams/Zoom Phone and contact centres to SIP and session border controllers, we implement end-to-end encryption, conditional access and MFA, role-based administration and toll-fraud prevention.

End-to-End Expertise

Our team brings deep, hands-on expertise across the entire customer journey - so you get continuity, accountability and quality from first conversation to long-term optimisation.

Pre-sales discovery & design: Stakeholder interviews, estate audits, call-flow mapping and proof-of-concepts led by senior solution architects with legal-sector experience.
Commercial shaping: Clear options with TCO/ROI, Opex-first financial packaging with structured “Capex migration” options to smooth the path to cloud with phased migration plans that minimise risk and disruption.
Delivery & integration: Experienced project managers and accredited engineers handling number porting, SBC configuration, security hardening, room standardisation and integrations with Microsoft 365, Teams and more.
Adoption & change: End-to-end lifecycle support: onboarding, training, user adoption, service desk and continual optimisation. Role-based training, “champions” programmes and practical playbooks to embed new ways of working for fee-earners, support staff and client-facing teams.
Support & continual improvement: UK-based service desk, proactive monitoring, regular health checks and roadmap reviews to keep performance, security and user experience on track.

Why Marlin for Legal

Sector focus: We understand matter-centric workflows, compliance requirements and the service expectations of legal clients.
Vendor-agnostic: We recommend the right mix of platforms for each firm - not a one-size fits-all stack.
Security & compliance: ISO 27001 certification and mature processes for supplier assurance and data protection.
Outcomes-led: Faster client response, richer operational insight, simpler estates and solutions that scale with your firm.

Supporting Bristol Law Society

As a Bristol Law Society supporter, Marlin Communications will contribute practical expertise throughout the year - via events, roundtables and thought-leadership aimed at helping member firms create “future-fit” communications and collaboration environments. We look forward to learning from, and adding value to, the region’s legal community.

Find out more at our website: https://marlincomms.co.uk

To discuss your firm’s priorities or arrange a short discovery session, please get in touch via our website, call us on 0800 032 8274 or send an email to sales@marlincomms.co.uk