Part One
Victoria Prescott focuses on the relevant regulatory obligations and guidance, significant case law, and the findings and conclusions that may be drawn from our survey of claims handled by panel firms: https://vimeo.com/420701743/c8d29ae3c3
Part Two
John Kunzler discusses the human factors and underlying behaviours involved, why achieving high levels of compliance may be difficult, and the link with negligence): https://vimeo.com/420702089/53cc89bfc7