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Corporate Members 2021

3PB Albion Chambers Ashfords Barcan + Kirby Battens Beale & Co BLM Burges Salmon Clarke Willmott CMS CMNO Cooke Painter Ltd Clyde & Co DAC Beachcroft The Family Law Practice Foot Anstey (including Enable Law) Fussell Wright GL Law Guildhall Chambers Irwin Mitchell Solicitors Lyons Davidson Marc White & Co Meade King Osborne Clarke Paragon Costs Solutions Queen Square Chambers … more


BLS features in Bristol Post oldest thriving companies in Bristol

Excerpt from the article: How Bristol’s oldest companies are still thriving after more than 100 years in business They include the city’s last-surviving chocolate maker a wine merchant and a tannery. Why do some companies struggle to survive beyond a year while others flourish for hundreds? Although more than 90 per cent of small companies in Britain will survive one … more


No 12, The Meeting Rooms – Conference, Meeting and Mediation Rooms for Hire

Please note that the BLS office is shut to members at present as we continue to work from home during the pandemic. We can be contacted on info@bristollawsociety.com. In the meantime, our office is now operating as the Bristol Nightingale Court and accordingly, we are unable to hire out our facilities until further notice. (Oct 2020) Bristol Law Society’s suite … more


Why should a customer care if a software supplier is independent or not?


By Brian Welsh, CEO at Insight Legal

Some legal software suppliers are backed by finance supplied by venture capitalists. VCs provide investment in the expectation of a handsome return; they are the ‘masters’ at the end of the day. This means a supplier can be conflicted at times between what is best for the customer and what is needed by the investors.

Insight Legal is wholly independent and owned by Directors who are working day-to-day in the business. The Directors agreed a ‘Day1’ set of values creating a culture that customers and employees can judge them by. These are:

  • Proudly independent. Decisions are made based on what is right for the customer.
  • Honesty. No tricks, no hidden conditions or nasty surprises. When a contract ends, access is provided to the full practice database.
  • Competitive. Solicitors have a choice of legal software provider. The best will be agile and able to meet the changing requirements of customers quickly.
  • Expertise. The Directors have nearly 100 years legal sector experience between them.
  • Customer focused. Product development is shaped largely by feedback from customers.
  • Friendly. Support is at the heart of the business and a rapport between the support team and customers is encouraged.

It is people who make the real difference
Values are worthless unless people in the business live up to them. The Insight Legal Directors drew up the values and both protect and promote them. The Directors also drive strategy which means that the direction of the business and how to get there is in the hands of the same people. The values play out in various ways including:

  • Support – The team is encouraged to get to know every customer they speak to, rather than moving to the next call, just to meet a quota.
  • Marketing – Marketing revolves around thought leadership and independent endorsements. Articles are written for Practice Managers / Managing Partners. Insight Legal has become a Law Society Strategic Partner for practice management systems.
  • Sales – Prices aren’t set artificially high, just to bring them down to secure a sale. The service is based on a subscription model; customers pay and stay for as long as they want.

Summary
Successful independent businesses share similar core characteristics. These are:

  • Collegiate values that staff and customers can buy into.
  • An interest in customers and being able to respond quickly to their changing needs and priorities.
  • An attitude of continuous improvement and investment back into the business.

To discuss this topic further or the services we can offer, please give us a call on 01252 518939, email us at info@insightlegal.co.uk or visit our website; www.insightlegal.co.uk