SRA :Small firms eager to adopt new tech – but face barriers

Posted on08 August 2025

While the majority of small firms and sole practitioners agree that technology will help the sector provide better value to consumers (82%), only 4% feel there are no barriers to adopting it.

Firms say challenges include cost, concerns around data compliance risks and unreliable technology. Some describe a ‘wild west’ of options to choose from to meet their technology needs. A fifth want greater transparency of pricing models to support future adoption.

The research, published by the Solicitors Regulation Authority (SRA), also found that AI is a newer trend for sole practitioners and small firms, reflected in moderate adoption rates (14%). These firms are keen to engage with AI but need more information to embrace it safely.

Read the research on sole practitioners’ and small firms’ use of technology and innovation

Burges Salmon has been an enthusiastic supporter of BLS for many years. BLS provides a valuable role in uniting and promoting the whole of the legal sector across Bristol to benefit both its members and the city. It facilitates collaboration across the sector to ensure that we can all make a difference. Whether that is driving important initiatives in, for example, Equality, Diversity and Inclusion and the use of new technologies, liaising with stakeholders and charities in our wider community or providing training to generations of lawyers, the service and support provided by BLS is invaluable. More recently BLS has taken a lead on promoting Bristol’s legal brand, encouraging legal and business services talent to come to the city, which in turn attracts clients and inward investment to our thriving and vibrant commercial community. BLS breaks down barriers and brings those in the profession together for the greater good. We are proud of our long-standing association with BLS.
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